Privacy Policy

Information we collect

Account and profile information: When you register or sign in (for example through our authentication provider), we may receive identifiers such as your user ID, email address, display name, and profile details you choose to provide.

Content you provide: Messages, prompts, character or companion configurations, uploaded media, and other materials you submit through the Services.

Technical and usage data: Device type, browser type, operating system, approximate location derived from IP address, pages viewed, referring URLs, timestamps, and diagnostic or performance data (including through analytics tools we may use).

Cookies and similar technologies: We and our service providers may use cookies, local storage, and similar technologies to operate the Services, remember preferences, measure performance, and improve security.

How we use information

To provide, maintain, and improve the Services, including AI-powered features and personalization.

To authenticate users, prevent fraud and abuse, and enforce our Terms of Service.

To communicate with you about the Services, support requests, security notices, and (where permitted) marketing.

To comply with legal obligations and respond to lawful requests from public authorities.

To analyze usage in aggregate or de-identified form to understand how the Services are used and to develop new features.

AI and automated processing

Certain features rely on automated processing, including machine learning models operated by us or third-party providers. Inputs you provide may be processed to generate outputs. We implement safeguards designed to protect your privacy and security consistent with this Policy and applicable law.

How we share information

Service providers: We share information with vendors who perform services on our behalf, such as hosting, authentication, analytics, email delivery, and AI infrastructure, subject to contractual obligations to protect your information.

Legal and safety: We may disclose information if we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of TrueLove, our users, or others.

Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and notice where required.

With your consent: We may share information in other ways when you direct us to or explicitly consent.

We do not sell your personal information as “sale” is commonly understood in U.S. state privacy laws. We may use cookies or analytics as described above.

Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and how it is used.

Security

We implement technical and organizational measures designed to protect your information. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing is based on consent.

To exercise applicable rights, contact us at support@truelove.me. We may need to verify your request. You may also have the right to lodge a complaint with a data protection authority in your region.

Children

The Services are not directed to children under the age where parental consent is required in their jurisdiction. We do not knowingly collect personal information from such children. If you believe we have collected information from a child inappropriately, please contact us and we will take appropriate steps.

International transfers

We may process and store information in countries other than your own. Where we transfer personal data across borders, we use appropriate safeguards as required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate. Your continued use of the Services after changes become effective constitutes acceptance of the revised Policy, to the extent permitted by law.

Contact

For privacy-related questions or requests, contact us at support@truelove.me.